Website: saharafootball.store
At Sahara Football store, we are committed to providing high-quality football merchandise and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if:
- The item was purchased from saharafootball.store
- The return request is made within 14 days of delivery
- The item is unused, unworn, and in original condition
- All original tags, packaging, and labels are intact
- You have proof of purchase (order confirmation or receipt)
⚠️ Items that show signs of wear, washing, damage, or alteration cannot be returned.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Customized or personalized jerseys (e.g., name/number printing)
- Clearance or sale items (if marked “Final Sale”)
- Gift cards
- Undergarments or hygiene-related items (for health reasons)
3. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- Include your order number
We will review your case and offer:
- A replacement, or
- A full refund (including shipping costs, if applicable)
4. Return Process
To initiate a return:
- Email us at sales@saharafootball.store
- Include your order number and reason for return
- Wait for return authorization instructions
- Ship the item to the address provided
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Refunds
Once your return is received and inspected:
- You will receive a confirmation email
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We offer exchanges for size or product changes (subject to availability).
To request an exchange, follow the return process and specify the desired replacement item.
If the requested item is unavailable, a refund will be issued.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times vary)
- Contact your bank
If you still have not received your refund, contact us at sales@saharafootball.store.
8. International Returns
For international orders:
- Customers are responsible for return shipping fees, duties, and customs charges
- Original shipping fees are non-refundable
- Delivery times for exchanges may vary depending on location
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: sales@saharafootball.store
Website: saharafootball.store